PAST EVENTS

IT Leadership & Digital Transformation Strategies

Strategies and techniques for leading and guiding IT through a business approach during dynamic times.

October 17, 2019

8:30am-5:00pm

7 CPE / 0.7 CEU / CISSP / 7 PDU Credits Awarded

Conference location: Donald E. Stephens Convention Center Rosemont (O’Hare) Illinois

Overview

How do you define IT Leadership? Does it consist of aligning IT with the business? Driving business efforts forward? Increasing quality of IT services? What skills does it take to be an effective IT Leader? How do you lead IT during challenging economic times?

What You Will Learn

In this one day conference attendees will learn:

• How IT can Participate in your Digital Business Transformation – and make an Impact!
• Developing Your Long Term Leadership Strategy
• Effective Execution of Digital Transformation: Realizing the Business Value
• Financial Governance of Digital Transformation
• The Various Facets of Digital Transformation (Luncheon Discussion)
• How Leaders Affect Execution of Digital Transformation
• Humans Not Robots – Customer Success with Digital Transformation
• How to Develop a Digital Business Strategic Plan: A CIO’s Imperative (panel discussion)
• IT Investment ROI: Finding the Balance between Cost Cutting & Proactive Investments (panel discussion)

Conference Price: $289.00 per person

Each attendee will receive a certificate awarding 7 CPE credits for CISSP continuing education, in addition to 0.7 CEUs and 7 PDUs. CISSP is a registered certification mark of (ISC)², Inc.

8:00am – 8:30am: Registration and Continental Breakfast

8:30am-9:20am: How IT can Participate in your Digital Business Transformation – and make an Impact!

Jim MacLennan, Senior Vice President and Chief Information Officer, IDEX Corporation

In most traditional organizations, IT is a back-office function – focused on Operations and cost control, spending little time with Customers and Products. But in a company transforming into a Digital Business, teams that work with Information and Technology have a much greater chance to participate in those connections – and will very probably be on the team that reacts to and delivers on the ideas that are generated. Should IT play a key role in a Digital Business transformation? This presentation will provide some context for the idea – with real-world examples and stories of what works and what does not.

MacLennan

9:20am – 10:10am: How to Secure the Budget You Truly Need – Translating Technology Costs to Business Value

Jim Mirochnik, Senior Partner, HALOCK Security Labs
MBA, PMP, PCI QSA, ISO 27001 Auditor

Have you found yourself in front of the Board or senior leadership team, requesting a larger budget or more resources – frustrated that no one understands the real risk at hand? Do you receive the budget and resources you need to cover your responsibilities, or do you have to fit into an existing budget that may have little to do with what is actually needed?

Too often, IT and the Business are speaking different languages. IT speaks the language of risks and costs, while Business speaks the language of investment and revenue. The lack of a common language leads to frustration on both sides. This session demonstrates, using real-life examples, how Duty of Care Risk Analysis (DoCRA) can translate technology initiatives to business value and help secure the budget you truly need!

Mirochnik

10:10am -10:40am: Refreshment Break

10:40am-11:30am: Effective Execution of Digital Transformation: Realizing the Business Value

Eric Groene, VP Sales Engineering & Tech Ops, Mitel  

Cloud applications have proliferated in our personal lives to the extent that it’s affecting the way we do business. Because of those expectations, people are asking for those next gen applications to be able to work anywhere, seamlessly, and provide their customers with the level of service they have come to expect themselves. With these changes in culture and technology, customer experience has to be at the forefront of your business and digital transformation plans. With focus on your customer experience you will realize the true business value to your digital transformation journey.

• Customer experience trends and examples that we see driving buying decisions in the workplace
  • Subscription based services
  • Technologies such as cloud and contact center
  • Cloud applications
• 3 Ingredients to delivering next generation Customer Experiences
  • Customer First
    • Allow customers to engage with you on their terms
  • Agent Focused
    • Empower agents to deliver exceptional customer experience
  • Simplicity
    • Make it simple to do business with you by minimizing customer effort

Groene

11:30am-12:20pm: Financial Governance of Digital Transformation

M. Mohan Shukla, PMP, Vice President, IT Governance, Business Technology Services & Support, IRI

Topics that will be covered include:

• How to manage the process
• Oversight of spend
• ROI
• Soft costs/hard costs
• Chargeback to business

Shukla

12:20pm – 1:10pm Luncheon

The Various Facets of Digital Transformation

Stephen A. Miller, Brand Ambassador, Lenovo

1:10pm-2:00pm: How Leaders Affect Execution of Digital Transformation

David G. Rettig, Independant Consultant/Author, Former Director, Group Services IT, Nucor Building Group

Transformation means change and change requires leadership. As a leader, you will face resistance to change. How do you plan on overcoming that resistance? As a leader, how do you create a compelling vision for change? This session will equip you to:

• Identify the barriers to transformation
• Create an organizational vision for transformation
• Overcome the barriers to transformation using leadership skills

Rettig

2:00pm – 2:50pm:  Humans Not Robots – Customer Success with Digital Transformation

Fred Tsai, VP, Global Customer Success, Liferay

Digital transformation cannot simply be a discussion about API standards, rather it needs to be about the impact and effect on real, live living and breathing human beings. Customers are people. IT colleagues are people. Organizations need to reach their customers as human beings. Learn how digital transformation does not reduce client, human-interactive experiences, but empower customers with results.

Tsai

2:50pm – 3:20pm: Refreshment Break

3:20pm-4:10pm: How to Develop a Digital Business Strategic Plan: A CIO’s Imperative (panel discussion)

Moderator:
Aaron King, Vice President, US Signal
Panelists:
Neil Goodrich, Chief Innovation Officer, M. Holland
Patrick Moroney, CIO, Managed Care Health Insurance Organization
David Braner, CIO, City of Joliet
and other CIOs/IT Executives sharing experiences and lessons learned

For many enterprises, the digital enterprise is almost exclusively about customer engagement which is the area of the CMO. However, the CIO is crucial in connecting business processes, enterprise information and the digital channels that achieve the always-on needs of customers and employees. The strength of the CIO-CMO relationship is vital to a company’s success, but can be challenging to navigate and manage.

In this session, attendees will learn from IT executives as to strategies that are using to work closely with the CMO, manage expectations of their teams, and drive business success. For many enterprises, the digital enterprise is almost exclusively about customer engagement which is the area of the CMO. However, the CIO is crucial in connecting business processes, enterprise information and the digital channels that achieve the always-on needs of customers and employees. The strength of the CIO-CMO relationship is vital to a company’s success, but can be challenging to navigate and manage.

Goodrich    Moroney     Braner          King

4:10pm-5:00pm: IT Investment ROI: Finding the Balance between Cost Cutting & Proactive Investments (panel discussion)

Moderator:
Dave Dyson, CEO, Eclipse Telecom
Panelists:
Tom Drez, CIO/CPO/CSO/Managing Director CIPP, Christian Brothers Services
Tim Linsenmeyer, Chief Technology Officer, Clover Technologies Group
Manish Haria, VP, CISO and CIO, Johnson & Quin, Inc.
and other CIOs/IT Executives sharing experiences and lessons learned

Many IT Executives are stuck in cost-cutting cycles tied only to expense-line trimming rather than business investments and outcomes. This approach limits the business growth since organizations do not fully exploit the use of IT. In this session, attendees will learn strategies for finding the right balance to move the organization forward.

                              
Drez                 Linsenmeyer    Haria              Dyson